"Transforming businesses with innovative eCommerce and technology solutions. Hilur - your partner in digital excellence."
Payment Policy
Last Updated: 6-Jun-2014
Thank you for shopping at Hilur. We want to ensure a smooth and secure payment process for all of our customers. Please review our payment policy carefully.
1. Payment Methods
We accept the following payment methods:
2. Payment Timing
All payments must be made in full at the time of purchase. Orders will not be processed or shipped until payment is received and cleared.
3. Currency
All transactions are processed in USD / INR. If your bank account is in a different currency, your bank may charge currency conversion fees.
4. Payment Security
We use secure payment gateways to ensure your payment information is protected. All transactions are encrypted using Secure Socket Layer (SSL) technology. We do not store your credit card information on our servers.
5. Payment Verification
To prevent fraud, we may require additional information to verify your payment. If we need further information, we will contact you via email or phone. If we cannot verify your payment, your order may be canceled, and you will be notified.
6. Taxes and Duties
All prices on our site are exclusive of taxes and duties. You are responsible for paying any applicable taxes or duties imposed by your country. These charges are not included in the product price or shipping cost.
7. Order Confirmation
After you place an order, you will receive an email confirmation with the details of your order. Please review this confirmation and contact us immediately if there are any discrepancies.
8. Failed Transactions
If your payment method fails or is declined, your order will not be processed. Please ensure that your payment information is accurate and that you have sufficient funds available.
9. Refunds and Chargebacks
Please refer to our Refund Policy for information on how refunds are processed. Chargebacks are serious and can lead to additional fees and account suspension. If you believe there is an issue with your purchase, please contact us first to resolve the matter.
---------------------------------------------------------------------------------------------------------------------------------------Refund Policy
Last Updated: 6-Jun-2014
We strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be:
2. Non-Returnable Items
Certain items are non-returnable, including:
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. The time frame for receiving the refund will depend on your card issuer's policies.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hilur.com and send your item.
5. Shipping
To return your product, you should mail your product to the sender address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
6. Contact Information
If you have any questions or concerns about our payment policy, please contact us at:
HILUR
No:21/10, Salama's Residency,
Nallanna Street, Royapettah,
Chennai-600014
admin@hilur.com
Ph
: +91-8925526846
